1-Reservation Management

• Booking rooms
• Managing availability
• Cancellation and modification of reservations

2-Front Desk Operations

• Check-in and check-out processes
• Guest registration
• Room assignment

3-Room Management

• Room status tracking (available, occupied, under maintenance)
• Housekeeping management
• Inventory management for room supplies

4-Billing and Invoicing

• Generating invoices
• Payment processing (credit cards, cash)
• Handling refunds and adjustments

5-Guest Management

• Guest profiles and preferences
• Loyalty programs
• Communication with guests (emails, notifications)

6-Reporting and Analytics

• Financial reports (revenue, expenses)
• Occupancy rates and trends
• Performance metrics for staff and services

7-Inventory Management

• Managing supplies and stock levels
• Procurement processes
• Supplier management

8. Staff Management

• Employee scheduling and payroll
• Performance tracking
• Training and development management

9-Event Management

• Booking and managing events (conferences, weddings)
• Catering services
• Coordination of event logistics

10-Customer Relationship Management (CRM)

• Managing customer interactions
• Feedback and reviews
• Marketing campaigns and promotions

11-Security Management

• Access control for staff and guests
• Monitoring and surveillance
• Emergency protocols